Course Overview

This Office Management Course will provide learners with a fantastic insight into learning key skills to work within an office environment while successfully managing the office and your team. The course will cover a range of topics discussing the role of an office manager, effective communication skills and more. Whether working in an office already and want the confidence to go for a more senior position, or you want to get started within an office environment, this course will cover a range of modules and provide multiple examples for assessment.

Course Syllabus

The Office Management Course is split into the following modules:

• • The Office Manager

~ Introduction
~ The office manager
~ The office manager’s responsibilities
~ Essential office management skills
~ Office manager academic qualifications
~ Office manager salaries and work conditions
~ Office management career prospects

• • Personality and Confidence Development

~ Introduction
~ Understanding personality and the factors that shape personality
~ Personality development and its importance
~ Essential office manger personality traits
~ Projecting confidence
~ How to handle the office manager’s job

• • Receiving and Interacting with Customers

~ Introduction
~ First impressions say everything about you
~ Leadership as a creative, rather than reactive, thought
~ A company’s first impressions
~ Projecting professionalism
~ What causes customers to leave?
~ Professional customer service
~ Do not say ‘I don’t know’ or ‘no’

• • Building Effective Communication Skills

~ Introduction
~ Effective communication
~ Interpersonal communication
~ Effective organisational communication
~ Causes of ineffective interpersonal communication
~ How to improve your communication skills

• • The Reception Area and Teamwork

~ Introduction
~ Things to consider at the reception zone
~ Duties of the receptionist or front office personnel
~ The receptionist’s skills and qualifications
~ The receptionist’s career prospects
~ Front office technology
~ Reception as a changing profession
~ A future without receptionists
~ Executive reception work
~ Working as a team

• • Designing and Implementing Administrative Systems in an Organisation

~ Introduction
~ Understanding Administrative Systems
~ Administrative Management
~ Administrative Systems of the past
~ Developing administrative strategies
~ Strategic business administration
~ The process is important
~ Developing and implementing records management policies
~ Outsourcing a company’s administrative system
~ The administration system as the pillar of an organisation
~ Steps for implementing a newly developed system
~ Implementing a new/improved administrative system

• • Expenditure Recording and Budget Management

~ Introduction
~ The benefits of recording expenses
~ How to maintain expense records
~ The two methods of keeping records
~ Recording expenses
~ Creating a budget for the business
~ Defining a budget
~ How and when to create a budget
~ Budget tabulation
~ How to use the budget

• • Maintaining an Organised Office and Supplies

~ Introduction
~ The layout of an office
~ Office layout objectives
~ Why the office layout is important
~ Office layout principles
~ Factors to consider when designing the layout of an office
~ Advantages of a well-designed office layout
~ Common office layouts
~ Merits and demerits of private and open offices
~ Who decides the office layout
~ How to create a perfect layout
~ Maintaining the office
~ Why it is important to maintain the office and office equipment

• • Preparing, Managing and Controlling Meetings

~ Introduction
~ The four categories of meetings
~ The importance of having a chairperson
~ Preparing for the meeting
~ The meeting
~ Get feedback to know how the meeting went
~ Hiring staff for a small-sized business
~ How to choose interviewers
~ An effective induction process

• Final test

Assessment

To assess the learners ability and knowledge to effectively understand the topics contained within the Office Management Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certificate

On successful completion of this Office Management Course learners will receive a CPD Certificate of Achievement award from Oplex Careers.

This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Office Management Course.

Course Duration

The online Office Management Course requires 60 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Office Management Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our Office Management Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed this Office Management Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.