CPD Accredited Course – Recognised Learning
Tutor Support and Exam Fees included
Learn on any device – Desktop, Laptop, Tablets and Smart Phones
Customer Service Level 3 Course
This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just add this course to your CV, this course will help you better prepare to deliver effective customer service.
The course is split into the following modules:
- Introduction to Customer Service
- The importance of customer service
- Understanding customers needs
- Building trust and rapport through body language
- Creating a positive customer experience
- Developing effective communication
- Facing irate customers
- Handling complicated problems
- Managing customer expectations
- Maintaining your cool with negative feedback
- Becoming a customer service professional
- End of course assessment
To assess the learners ability and knowledge to effective understand the topics contained within the Customer Service course, the course features a number of end of module interactive quiz questions.
Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.
On successful completion of this Customer Service course learners will receive a CPD Certificate of Achievement award.
This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Customer Service course.
The online Customer Service course requires 40 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.
As part of the Customer Service course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.
Our Customer Service course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.
We know that more and more people are using the web whilst they are on the move, so we have designed this Customer Service course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.
Once the course has successfully been completed learners will be awarded with a CPD Certificate of Achievement Award from us.
The course has been accredited and recognised to meet CPD guidelines.
Your certificate will display the universally recognised CPD logo as proof of your knowledge and competencies gained from taking this course.
The CPD certificate is recognised by major employers, education establishments and institutions in the UK and Internationally. Taking the course will demonstrate your professional commitment, as it clearly demonstrates your potential to employers and the value that you can bring to an organisation. It shows that you are serious about your chosen career sector and it can be that crucial step in helping you to gain a new job or promotion.
What is CPD?
CPD stands for Continuing Professional Development.
Recognised nationally by employers, professional organisations and academic intuitions a CPD course is a valuable certificate to achieve.
CPD is a commitment to lifelong learning, a skill that is invaluable to all people in society. Employers from both the public and private sectors, as well as academic intuitions across the UK and internationally recognise Continuing Professional Development (CPD).
CPD is a great way for individuals to gain new skills, improve their job prospects, gain greater job satisfaction and also help to secure a promotion.
The courses available through us conform to the universally accepted CPD quality mark and standards of recording, reflecting, tracking, planning and reviewing.
When can I enrol on a course?
We don’t have set enrolment dates like a traditional college or university, thus you can enroll on a course at any time and study as your own pace.
Can I enrol on more than one course?
Yes. You are able to study more than 1 course at any given time. You can study 2 courses or even 10 courses at the same time.
Will I receive a certificate?
Yes. All our courses come with an recognised CPD Certification Award upon completion, therefore once you finish the course we will issue you with your certificate.
Will I get a tutor if I need help?
Of course. Once you enrol onto a course you will have access to the tutor support team, thus you will be able to contact a tutor should you have any questions.
How much is a hard copy certificate?
Once you finish your course we will produce a digital PDF version of your CPD Certificate of Achievement Award. You can print this out yourself or if you prefer you can order a stamped hard copy certificate for just £9.99. We will produce and dispatched your personalised certificate within 1-3 working days.
Can I enrol if I live outside the UK?
Yes, you can! We welcome every student onto our courses because they are online, so there are no classes to attend. You can study anywhere at any time.
Are there any additional/hidden fees?
None whatsoever. We list the course price and extras on the course page. Everything you need to study your course is included within the course material. The exam costs and re-sit fees are all included within the course price. The only optional fee is for a hard copy certificate where you would pay £9.99, however we will produce the digital PDF version included in the course price.
Can I study on my tablet/smartphone?
Yes you can. All our courses will work on tablet or smartphone devices so you will be able to study on every major device and operating system, this includes PC’s, Laptops, Mac’s, Tablets, Smartphones and Gaming Consoles.