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Business Administration Level 4 Advanced Course


  • CPD Accredited Course – Recognised Learning

  • Tutor Support and Exam Fees included

  • Learn on any device – Desktop, Laptop, Tablets and Smart Phones

Course Overview

The online Business Administration Level 4 Advanced Course will provide learners with a further insight and deeper understanding into the key principles related to business and administration. This course will discuss the key skills and knowledge related to working in administration and more. This course will provide a great insight into this field with the use of practical examples throughout the course. Whether working in this field already, you want to get started working in business admin, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment.

Course Syllabus

The Business Administration Level 4 Advanced Course is split into the following modules:

  • Customer Satisfaction
  • • Central Skills for Maintaining Customer Care
    • Implementing Customer Care
    • Strategies for Enhancing Customer Care

  • Managing Customer Complaints Correctly
  • • Strategy Development
    • Responding Positively to Complaints
    • General Advice for Handling Complaints

  • The Work Plan
  • • The Benefits of Work Planning
    • The Skills Involved in Planning
    • Creating a Plan

  • Handling and Composing Documents
  • • Naming Documents
    • Proofreading
    • General Tips and Proofreading Services

  • Self Confidence and Actualisation
  • • The Importance of Self-Confidence
    • Improving Levels of Self-Confidence
    • Confidence at Work and at Home

  • Typing and Transcribing
  • • Benefits of Touch Typing
    • Methods for Learning to Touch Type
    • Transcription and its Benefits

  • Business Meetings
  • • Meeting Venues
    • Meeting Participants
    • Agendas

  • Using Microsoft Outlook
  • • The Modes of Outlook
    • Downloading Emails
    • Function Ribbons
    • Grouping Tasks

  • Using Microsoft Excel
  • • Working with Cells
    • Inserting Borders and Columns
    • Data Entry
    • Protecting Workbooks and Worksheets
    • Transposing Data
    • Hiding Data

  • Using Microsoft Powerpoint
  • • Creating Slides
    • Designing a Presentation
    • Adding Links

  • Using Microsoft Word
  • • The Task Pane
    • The Status Bar
    • Editing a Document
    • Language Features

  • Interacting with Clients
  • • Face-to-face Communication
    • Telephonic Communication
    • Electronic Communication
    • Conveying Messages

  • Final Assessment


To assess the learners ability and knowledge to effectively understand the topics contained within the Business Administration Level 4 Advanced Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


On successful completion of this Business Administration Level 4 Advanced Course. This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Business Administration Level 4 Advanced Course.

Course Duration

The online Business Administration Level 4 Advanced Course requires 70 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Business Administration Level 4 Advanced Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

course-compatibility-400Our Business Administration Level 4 Advanced Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed this Business Administration Level 4 Advanced Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.


Once the course has successfully been completed learners will be awarded with a CPD Certificate of Achievement Award from us.
The course has been independently accredited and recognised with the CPD Certfiication Service.

Your certificate will display the universally recognised CPD Certification Service logo as proof of your knowledge and competencies gained from taking this course.

The CPD certificate is recognised by major employers, education establishments and institutions in the UK and Internationally. Taking the course will demonstrate your professional commitment, as it clearly demonstrates your potential to employers and the value that you can bring to an organisation. It shows that you are serious about your chosen career sector and it can be that crucial step in helping you to gain a new job or promotion.

What is CPD?
The CPD Certification Service was established in 1996 as the leading independent organisation operating across all sectors to complement CPD polices of professional and academic institutions.

Recognised nationally by employers, professional organisations and academic intuitions the CPD Certification Service is a valuable certificate to achieve.

CPD stands for Continuing Professional Development. CPD is a commitment to lifelong learning, a skill that is invaluable to all people in society. Employers from both the public and private sectors, as well as academic intuitions across the UK and internationally recognise Continuing Professional Development (CPD).

CPD is a great way for individuals to gain new skills, improve their job prospects, gain greater job satisfaction and also help to secure a promotion.

The courses available through us conform to the universally accepted CPD quality mark and standards of recording, reflecting, tracking, planning and reviewing.


When can I enrol on a course?
We don’t have set enrolment dates like a traditional college or university, thus you can enroll on a course at any time and study as your own pace.

Can I enrol on more than one course?
Yes. You are able to study more than 1 course at any given time. You can study 2 courses or even 10 courses at the same time.

Will I receive a certificate?
Yes. All our courses come with an recognised CPD Certification Award upon completion, therefore once you finish the course we will issue you with your certificate.

Will I get a tutor if I need help?
Of course. Once you enrol onto a course you will have access to the tutor support team, thus you will be able to contact a tutor should you have any questions.

How much is a hard copy certificate?
Once you finish your course we will produce a digital PDF version of your CPD Certificate of Achievement Award. You can print this out yourself or if you prefer you can order a stamped hard copy certificate for just £9.99. We will produce and dispatched your personalised certificate within 1-3 working days.

Can I enrol if I live outside the UK?
Yes, you can! We welcome every student onto our courses because they are online, so there are no classes to attend. You can study anywhere at any time.

Are there any additional/hidden fees?
None whatsoever. We list the course price and extras on the course page. Everything you need to study your course is included within the course material. The exam costs and re-sit fees are all included within the course price. The only optional fee is for a hard copy certificate where you would pay £9.99, however we will produce the digital PDF version included in the course price.

Can I study on my tablet/smartphone?
Yes you can. All our courses will work on tablet or smartphone devices so you will be able to study on every major device and operating system, this includes PC’s, Laptops, Mac’s, Tablets, Smartphones and Gaming Consoles.


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